• Hearing aid turns off randomly during use
• Sound cuts out briefly and returns
• Device works in one environment, but fails in anotherAudio interruptions happen during phone calls or Bluetooth use

When a hearing aid battery gets too low, the device may turn off without warning, then turn back on briefly before dying again. This can cause that frustrating 'on-off' pattern. If you're using zinc-air batteries, make sure you let them activate properly after removing the tab. For rechargeable models, low charge or faulty battery cells can cause similar behavior.

Moisture is a silent killer of hearing aid performance. Even a small amount of sweat or humidity can interfere with the electronic components. This may result in random cutouts,static, or complete sound loss. If your hearing aid feels warm, sticky, or has been exposed to rain or showers, dry it thoroughly using a dehumidifier overnight.

If the microphone or receiver is blocked by wax, dust, or skin oil, it can prevent sound from reaching your ear properly. In many cases, users think the aid is shutting off — when in reality, it’s just muffled or faint. Cleaning these parts regularly is essential.

Loose battery doors or weak contact points can cause momentary loss of power. Similarly, if the dome doesn’t seal well inside your ear canal, it may move and affect sound delivery. Both of these physical connection issues can result in your hearing aid turning off and on as you move.

With time, hearing aids — especially BTE models — can develop internal wiring faults. Repeated bending or impact can loosen connections or damage the receiver wires. If your aid is more than 3–4 years old and shows this issue frequently, it might be time for a repair or upgrade.

Remove the battery and wipe both the battery and contact terminals with a clean, dry cloth. Ensure there's no corrosion or moisture. Insert a fresh battery and close the door firmly. For rechargeables, dock the device for a full charge and check for blinking or solid indicators.

Use a dedicated hearing aid dehumidifier box or a dry kit. Moisture often collects in the mic and receiver ports — drying removes hidden condensation. This step alone can restore full audio in many cases, especially after a humid day or workout.

Use the cleaning brush or wax loop provided with your aid. Carefully clean the dome, mic mesh, and receiver area. Don’t push wax deeper. If heavily clogged, replace the dome or mic cover completely.

Try swapping the dome for a new one of the same size. If it keeps slipping, try a larger size for better grip. Loose domes cause acoustic feedback and may feel like sound is 'coming and going.' A better fit usually solves this.

Uninstall the hearing aid companion app and reinstall it. Restart your phone and hearing aid. Pair the devices again from scratch. Some audio cutouts are due to software conflicts or updates. Always check for firmware updates if available.

📣 Still experiencing cutouts?

• Internal components might be failing
• Wax may be deeper inside the tubing or receiver
• Firmware or app may need expert reset

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Mr. Ravi from Pune reported his Phonak hearing aid was cutting out during calls. After testing, our audiologist found a moisture-damaged mic. A 48-hour repair fixed the issue completely.

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