Introduction

Struggling to connect your Signia hearing aid to your mobile phone? You’re not alone. With so many hearing aid models and apps available, figuring out where to start can feel confusing — but don’t worry, we’re here to simplify it.

This guide will walk you through how to connect your Signia hearing aid with the Signia mobile app, step-by-step. Whether you’re using an Android or iPhone, this article is designed to help you pair your devices quickly and start using all the powerful features the app offers.

👉 Who is this guide for?

This guide is perfect for:

First-time Signia users setting up their hearing aids

Caregivers or family members helping someone with a Signia device

People who want to get the most out of their Signia app features like volume control, sound tuning, and remote support

📱 Why connect your Signia hearing aid with the app?

Connecting your Signia hearing aid to the app unlocks several benefits:

🔊 Easily adjust volume and settings from your smartphone

🔁 Switch between different hearing programs depending on your environment

📞 Get remote support from your audiologist without visiting the clinic

📍 Use location tracking to find your hearing aids if misplaced

📈 Monitor hearing performance and habits through the Hearing Diary

At HearingGuru , we know many users feel overwhelmed by the tech setup process — so we’ve created this easy-to-follow, practical guide to help you do it right the first time.

➡ Let’s begin by making sure you have everything you need before starting the connection process.

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What You Need Before You Start

Before you dive into connecting your Signia hearing aids to the mobile app, there are a few things you’ll want to check first. This ensures the process goes smoothly — no frustrating errors or failed pairing attempts.

✅ 1. A Compatible Signia Hearing Aid

Not all Signia models support app connectivity. You’ll need a Bluetooth-enabled Signia hearing aid that works with the Signia app.

Some popular compatible models include:

Signia Pure Charge&Go AX / X / NX

Signia Styletto Connect

Signia Motion X

Signia Insio AX with Bluetooth

💡 Tip: If you’re unsure whether your model supports mobile pairing, check the user manual or ask your hearing care provider.

✅ 2. A Compatible Smartphone

You’ll need either:

📱 An iPhone running iOS 13 or later

🤖 An Android phone with Android 8.0 or newer (Bluetooth 4.2 minimum recommended)

⚠ Older phones or software versions may not support all features of the app.

✅ 3. The Right App: Signia App

Don’t confuse it with older apps like myHearing or touchControl — the correct app is simply called Signia App and includes:

Bluetooth pairing

Remote control

TeleCare support

Sound personalization tools

You can download the app here:

Google Play Store (Android)

Apple App Store (iOS)

✅ 4. Fully Charged Hearing Aids & Phone

Before you begin pairing:

🔋 Make sure your hearing aids are charged or have fresh batteries

📲 Your smartphone battery should also be above 30% to avoid mid-setup issues

If you need help choosing a compatible hearing aid or phone setup, the experts at HearingGuru can guide you through device recommendations and provide in-clinic or remote support.

➡ Next, we’ll show you how to download and set up the Signia App before connecting to your hearing aids.

How to Download and Set Up the Signia App

Once you’ve confirmed that your Signia hearing aids and smartphone are compatible, the next step is to install the correct app and prepare it for pairing.

Here’s how to download and set up the Signia App — your control center for managing volume, programs, and remote support features.

📲 Step 1: Download the Signia App

Make sure you’re installing the official Signia App — not older versions like touchControl or myHearing.

Where to download:

For Android users:
Go to the Google Play Store and search for “Signia App.”

For iPhone users:
Go to the Apple App Store and search for “Signia App.”

✅ Look for the app published by “WS Audiology.”

🧰 Step 2: Install and Open the App

Tap “Install” and wait for the app to download.

Once installed, open the app and follow the prompts.

Make sure Bluetooth is enabled on your phone (you can toggle it in your phone’s Settings menu).

👤 Step 3: Log In or Create an Account (Optional but Recommended)

While you can use the app as a guest, it’s highly recommended to create an account so you can:

Sync your hearing preferences across devices

Access TeleCare remote support from your audiologist

Back up your settings if you switch phones

💬 You’ll be asked to accept permissions like location access and Bluetooth — make sure to allow these for the app to function properly.

🚨 Important Permissions to Enable:

Bluetooth access: To communicate with your hearing aids

Location access: Required for Bluetooth scanning (especially on Android)

Notifications: For updates and TeleCare support

Need help setting up the app for the first time? The team at HearingGuru can walk you through it step-by-step — in person or remotely.

➡ Next, we’ll go over how to connect your Signia hearing aids to your phone via Bluetooth before linking them to the app.

How to Connect Signia Hearing Aids to Your Phone (Bluetooth Pairing)

To use the Signia App fully, your hearing aids must first be paired with your phone through *Bluetooth. This is a *separate step from pairing within the app — and one of the most common places users get stuck.

Here’s exactly how to do it — based on whether you’re using iPhone or Android.

📱 Step-by-Step for iPhone Users (iOS 13 or Later)

Go to Settings > Accessibility > Hearing Devices

Make sure Bluetooth is turned ON

Open and close the battery door of each hearing aid (or turn them off/on if rechargeable)
This puts the aids in pairing mode for 3 minutes

Your iPhone will now search — look for your hearing aids listed under “MFi Hearing Devices”

Tap on the device name (e.g., “Signia Left / Right”)

A prompt will appear: Tap “Pair” for each hearing aid (you may need to tap twice)

💡 Wait for the devices to say “Connected” before exiting the screen.

🤖 Step-by-Step for Android Users (Android 8.0 or Later)

Open Settings > Connections > Bluetooth

Turn Bluetooth ON

Restart the hearing aids by opening and closing the battery door (or power cycling)

In the Bluetooth list, your Signia devices will appear (e.g., “Signia L” or “Signia R”)

Tap to pair each one individually

⚠ On Android, hearing aids may not show as connected here — that’s okay. The final connection will happen inside the Signia App.

🧩 Not Seeing Your Hearing Aids?

If your hearing aids don’t appear in the Bluetooth list:

Make sure your aids are within 6 inches of your phone

Restart both your phone and hearing aids

Confirm your hearing aids support Bluetooth (check model number)

Still stuck? Reach out to HearingGuru — they can help you troubleshoot in person or remotely.

🔄 Once your hearing aids are paired with your phone, the next step is to connect them within the Signia App to unlock all app-based features.

How to Pair the Signia App with Your Hearing Aids

Pairing the Signia App with your hearing aids allows you to personalize your sound settings, access hearing programs, and get support right from your phone.

Even if your hearing aids are already connected via Bluetooth, you still need to connect them in the Signia App to use all features.

📲 Step-by-Step Instructions:

Open the Signia App on your phone

Tap “Get Started” or “Connect Hearing Aids” when prompted

Enable Bluetooth and Location Access if asked (required for scanning)

Wait for the app to search for nearby hearing aids

When your hearing aids appear, tap to select and connect

The app will finalize the pairing — this can take up to 30 seconds

Once connected, you’ll see your hearing aid status and battery levels on the home screen

✅ You’re now ready to control volume, sound balance, and programs from the app!

🛠 If the app doesn’t detect your hearing aids:

Double-check that Bluetooth is on

Restart your hearing aids (open and close battery door)

Move your phone closer to the aids (within 6 inches)

Force-close and reopen the app

Still having trouble? The experts at HearingGuru are happy to help with pairing issues — either in-clinic or via phone.

Once the connection is complete, you’ll unlock the full power of the Signia App. So what exactly can you do with it?

What You Can Do with the Signia App

Once your Signia hearing aids are connected to the Signia App, you unlock a wide range of smart features that make everyday hearing more comfortable, flexible, and personalized.

Here’s what you can do directly from your phone:

🎧 1. Adjust Volume and Balance

Raise or lower volume on both ears together or individually

Use the balance slider to fine-tune sound focus (e.g., speech vs. background noise)

Ideal for switching between quiet and noisy environments

📲 No more fiddling with small buttons — just swipe and control with your fingertip.

🔄 2. Switch Hearing Programs Easily

Your hearing care professional may have set up different listening programs like:

“Quiet Room”

“Outdoor”

“Crowded Places”

“TV Mode”

With the app, you can switch programs instantly, based on your environment — no need to visit a clinic.

📍 3. Use “Find My Hearing Aids”

Lost your devices? The Signia App helps you locate them using the last connected GPS location.

Shows where they were last paired with your phone

Helpful if they fall out while walking or traveling

📡 4. Access Remote Support (Signia TeleCare)

Can’t make it to the clinic? No problem.

Use TeleCare to message your hearing care provider

Get real-time remote adjustments from your audiologist

Share hearing experience through a Hearing Diary

💬 Remote fine-tuning means fewer in-person visits and faster support.

📊 5. View Battery Status & Hearing Stats

Monitor battery levels in real time

Track usage trends and listening habits through the My Hearing Success section

🧩 6. Personalize Your Experience

Set your preferred sound environments

Adjust directional microphones

Some models even offer AI-powered sound recommendations

Need help exploring advanced features? HearingGuru offers free app orientation for new and existing clients — online or in-store.

Troubleshooting Connection Problems

Even after following all the steps, sometimes your Signia hearing aids won’t connect to the app or Bluetooth, or they keep disconnecting. Don’t worry — most issues are easy to fix.

Here are the most common connection problems and exactly how to solve them.

❌ Problem 1: Hearing Aids Not Showing Up in Bluetooth

Possible causes:

Bluetooth is off

Hearing aids are out of pairing mode

Phone is too far from the devices

Fixes:

Make sure Bluetooth is turned ON

Restart the hearing aids (open and close battery door)

Bring the aids within 6 inches of your phone

Restart your phone and try again

📱 Pro Tip: Bluetooth pairing works best when your phone is fully charged and not running other heavy apps.

❌ Problem 2: App Can’t Detect Hearing Aids

Possible causes:

Bluetooth is paired but the app hasn’t synced

You denied app permissions (location/Bluetooth)

Outdated app version

Fixes:

Go to App Settings and allow all permissions (Bluetooth, location, notifications)

Make sure you’re using the latest version of the Signia App

Restart the app and retry pairing

❌ Problem 3: Only One Hearing Aid Connects

Fixes:

Unpair both aids from phone settings

Reboot the phone

Restart the hearing aids

Pair again through the app

⚠ If one side still doesn’t connect, it may be a hardware or firmware issue — time to consult a hearing care specialist.

🔄 Problem 4: Keeps Disconnecting

Fixes:

Update both your app and phone OS

Keep your phone within 10 feet of your hearing aids

Don’t block the Bluetooth signal (avoid thick cases or metallic surfaces)

🆘 Still Not Working?

If you’ve tried everything and still can’t connect your hearing aids to your phone or app, it’s best to get help from a pro.

The team at *HearingGuru can help diagnose pairing issues, perform firmware checks, or even pair your aids for you — *in-person or remotely.

Frequently Asked Questions (FAQs)

❓ Can I connect Signia hearing aids to both Android and iPhone?

Yes, you can connect to both Android and iOS devices, as long as they meet the system requirements:

iPhone: iOS 13 or newer

Android: Android 8.0 or later (Bluetooth 4.2 recommended)

Just remember: you can only be connected to one device at a time via Bluetooth.

❓ Is the Signia App free to use?

Yes — the Signia App is 100% free and available for download from the Google Play Store or Apple App Store. No subscription or hidden fees.

❓ Why won’t my hearing aids connect to the Signia App?

Common reasons include:

Bluetooth is turned off

Hearing aids weren’t placed in pairing mode

App permissions were denied

You’re using an unsupported phone model

Try restarting your phone, hearing aids, and re-enabling app permissions. Or contact HearingGuru if you need 1-on-1 help.

❓ Can I switch my hearing aids between multiple phones?

You can, but not at the same time.
To switch:

Unpair from the first phone

Pair the aids with the second phone

Open the Signia App on the new device and connect

🔁 Frequent switching may require re-pairing through both Bluetooth settings and the app.

❓ Do all Signia hearing aids support the app?

No — only Bluetooth-enabled Signia models are compatible with the Signia App.

Compatible devices include:

Signia Pure Charge&Go AX / X / NX

Styletto Connect

Motion Charge&Go

Insio AX (Bluetooth version)

Not sure about your model? HearingGuru can verify it for you.

❓ What’s the difference between Bluetooth pairing and app pairing?

Bluetooth pairing connects the hearing aids to your phone

App pairing links the aids to the Signia App for full feature control

Both steps are required to fully activate remote settings and support tools.

Conclusion

Connecting your Signia hearing aids to the Signia App might seem technical at first, but once you follow the step-by-step process, it becomes quick and easy — and the benefits are well worth it.

From adjusting volume and switching programs to accessing remote support and finding lost devices, the Signia App gives you complete control of your hearing experience from your smartphone.

🔁 Quick Recap:

✅ Make sure your Signia model and smartphone are compatible

✅ Pair your hearing aids with your phone via Bluetooth first

✅ Use the Signia App to unlock features like remote support, volume control, and location tracking

✅ Troubleshoot common issues with our fixes

✅ Check out our FAQ if you get stuck

👂 Need Personal Help?

If you’re still having trouble or just want a pro to guide you through the setup, reach out to HearingGuru for:

Expert hearing aid pairing assistance

Free app setup and walkthroughs

Remote or in-person support for Signia users

📞 Don’t wait — get connected and hear clearly today!

💬 Final Tip: Bookmark this guide or share it with someone who’s using Signia hearing aids. It could save them a lot of time and frustration.