Welcome to Hearinguru. These Terms and Conditions ("Terms") constitute a legally binding agreement between you (the "User", "you", or "your") and Hearinguru Pvt Ltd ("Hearinguru", "Company", "we", "our", or "us"), governing your access to and use of our website located at www.hearinguru.com (the "Website") and our related services and offerings. By using the Website, purchasing any product, or availing any service through us, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, whether in part or whole, you must refrain from accessing or using the Website and our services.
Hearinguru Pvt Ltd is a company incorporated under the Companies Act, 2013, with registered jurisdiction in Mumbai, India. Contact us at +91 8886111694 or via email at contactus@hearinguru.com. GSTIN: 09AHHPY9568K1Z8. All applicable Indian tax regulations apply.
We provide hearing aids, batteries, accessories, audiometry, in-home consultations, repairs, rentals, and hearing trials. Services are delivered by in-house or authorized partners and primarily serve Indian residents, with case-by-case international handling.
The Website is accessible to all. No registration is required, but minors under 18 should use it under parental supervision. By using the site, you confirm your legal capacity to enter binding contracts.
We do not offer medical diagnosis or treatment. Content and consultations are assistive and informational only. Always consult a licensed ENT or audiologist for medical concerns.
Orders are subject to confirmation. Prices may change without notice. Payments can be made via Razorpay, UPI, COD, or EMI (where available). Security deposits and extra service fees may apply and will be communicated upfront.
Home trials are subject to availability, location, and a refundable deposit. Equipment must be returned in proper condition. Rentals follow specific agreements. Warranties cover manufacturer defects but exclude misuse or unauthorized repairs.
Cancellations before dispatch are allowed. After dispatch, fees may apply. Returns must be unused and in original packaging. Services like audiometry and consultations are non-refundable. Refunds are processed within 7–10 business days.
We ship across India via trusted partners. Delays due to external factors are not our responsibility. Shipping charges may apply unless waived by offer.
All Website content is the property of Hearinguru or licensors. Unauthorized use is prohibited and may lead to legal action under Indian law.
Submitted reviews or feedback may be used for marketing. Do not post illegal, obscene, or harmful content. We may remove content that violates these terms.
We are not liable for indirect or consequential damages. Total liability will not exceed the purchase amount of the related product or service.
You agree to indemnify Hearinguru against claims arising from misuse of the Website or violation of these Terms.
We are not responsible for third-party websites linked on our Website. You access them at your own risk.
These Terms may be updated at any time. The latest version is dated 17/07/2025. Continued use constitutes acceptance. Please review this page periodically.
For questions regarding these Terms, reach us at contactus@hearinguru.com or call +91 8886111694.
By using Hearinguru.com, you agree to abide by these Terms. Thank you for choosing Hearinguru.